If you see it Click on it and click Remove at the bottom. (Note: there is a space in between “printui.exe”. 6) Open up the run command with the “Windows key + R” key combo. Already uninstalled and re installed the software. I have to do this everytime i want to print something. I have to restart the printer to get it to print. Shows that it has a wirelss conection but will not print. Operating System: Microsoft Windows 10 (64-bit) My HP 8710 keeps going offline.